Privacy policy
Last updated: [30.03.2026]
1. Contact Information
Data Controller:
Bioneer Biotech GmbH
Ludwig-Erhard-Straße 30-34, Eschborn, Germany (65760)
Email: support@cosmerna.com
Website: https://europe.cosmerna.com/
2. Personal Information We Collect
We collect personal information in the course of operating our website and providing our services.
a. Information you provide directly
• Name
• Billing and shipping address
• Email address and phone number
• Order details and transaction history
• Customer service enquiries and communications
Payment information is processed securely by our payment service providers (e.g., Shopify Payments or other gateways). We do not store full credit card details.
b. Information collected automatically
When you visit our website, we may automatically collect:
• IP address
• Device type and browser information
• Pages viewed and time spent on the website
• Clickstream and interaction data
• Cookies and similar tracking technologies
c. Information from third parties
We may receive information from advertising and analytics partners (e.g., Google, Meta) to analyse user behaviour and improve marketing effectiveness.
3. Legal Basis for Processing
We process personal information based on:
• performance of a contract (order fulfilment and customer service)
• compliance with legal obligations (tax and accounting requirements)
• legitimate business interests (including website improvement, fraud prevention, and analytics)
• your consent (marketing communications and certain tracking technologies)
4. How We Use Your Information
We use personal data to:
• process and deliver orders
• manage payments and returns
• respond to enquiries and provide support
• send marketing communications where consent has been provided
• improve website functionality, security, and user experience
• comply with applicable laws and regulatory requirements
5. Sharing of Personal Information
We do not sell personal information.
We may share data with:
• e-commerce platform providers (e.g., Shopify)
• payment processors
• logistics and fulfilment partners
• IT hosting and cloud service providers
• marketing and analytics partners (e.g., Google, Meta)
• professional advisers or authorities where legally required
All service providers are contractually required to process personal data securely.
6. International Data Transfers
Your personal information may be transferred to and processed in countries outside your country of residence, including the Republic of Korea and the United States.
Where such transfers occur, we implement appropriate safeguards, including standard contractual clauses or other legally approved mechanisms.
7. Data Retention
We retain personal information only as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law:
• Order and transaction data: up to 7 years
• Customer service records: up to 3 years
• Marketing data: until consent is withdrawn or you unsubscribe
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
• enable essential website functions
• analyze website traffic
• personalize content and advertisements
Where required by law, we obtain your consent before using non-essential cookies.
You may manage cookie preferences through your browser settings or opt out of targeted advertising via Google Ads Settings and Meta Ad Preferences.
9. Your Rights
Depending on applicable data protection laws, you may have the right to:
• request access to your personal data
• request correction or deletion
• withdraw consent to marketing at any time
• object to certain processing activities
• request data portability where applicable
To exercise these rights, please contact: support@cosmerna.com
10. Security
We implement reasonable technical and organisational measures to protect personal data.
However, no method of transmission or storage is completely secure.
11. Third-Party Links
Our website may contain links to external websites.
We are not responsible for their privacy practices or content.
12. Children’s Privacy
Our services are not directed to children under the applicable age of digital consent in their jurisdiction.
We do not knowingly collect personal information from such children.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will be published on this page with the revised date.
14. Contact
For any privacy-related enquiries, please contact:
Ludwig-Erhard-Straße 30-34, Eschborn, Germany (65760)
support@cosmerna.com